Delivery and Logistics Policy

Effective Date: September 2026

At Watch Orbit, we are committed to delivering your order safely, efficiently, and within the expected delivery timeframe. This Delivery and Logistics Policy explains how orders are processed, dispatched, tracked, and delivered.

1. Order Processing

All confirmed orders are normally processed within 1–2 business days.

Orders placed on weekends or public holidays may be processed on the next working day.

Before dispatch, orders may be verified through phone call, SMS, or WhatsApp where required. Orders that cannot be verified may be delayed or cancelled.

2. Delivery Coverage

Watch Orbit delivers orders across Pakistan, subject to courier service availability in the customer's location.

Delivery to certain remote or restricted areas may require additional time.

3. Estimated Delivery Time

Estimated delivery times after dispatch are:

  • Major Cities: 2–5 business days

  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary due to factors outside our control, including courier delays, weather conditions, public holidays, strikes, road closures, high order volumes, or other logistical circumstances.

4. Shipping Origin

Orders are currently dispatched from Lahore, Pakistan.

5. Shipping Charges

Any applicable delivery or shipping charges will be shown during checkout or communicated to the customer before the order is confirmed.

Promotional free-delivery offers may be available from time to time and may be subject to specific terms or minimum-order requirements.

6. Cash on Delivery

Cash on Delivery (COD) is available for eligible orders and locations.

Customers using Cash on Delivery are requested to keep the payable amount ready when the courier arrives.

Repeated refusal of confirmed COD orders may result in restrictions on future Cash on Delivery orders.

7. Order Tracking

Where tracking services are available, customers may receive shipment or tracking information after their order has been dispatched.

Tracking information may be provided through SMS, email, WhatsApp, or directly by the courier company.

Please allow some time after dispatch for the courier's tracking system to update.

8. Delivery Attempts

Courier companies may make one or more delivery attempts depending on their operating procedures.

Customers are responsible for:

  • Providing a correct and complete delivery address

  • Providing an active contact number

  • Remaining available to receive the parcel

  • Responding to calls or messages from the courier company

If a parcel cannot be delivered because the customer is unavailable or unreachable, it may be returned to Watch Orbit.

9. Incorrect or Incomplete Delivery Information

Customers must carefully check their:

  • Name

  • Mobile number

  • Complete address

  • City

  • Area or landmark

before placing an order.

Watch Orbit cannot guarantee timely delivery when incorrect, incomplete, or misleading information has been provided by the customer.

If you notice an error in your delivery information, please contact us as soon as possible before the order is dispatched.

10. Delayed Deliveries

Although we work with courier partners to deliver orders as quickly as possible, delays may occasionally occur.

Watch Orbit cannot be held responsible for delays caused by circumstances beyond our reasonable control, including courier network issues, severe weather, public holidays, political or security disruptions, natural disasters, or other logistical interruptions.

However, our team will assist customers in resolving reasonable delivery-related concerns.

11. Damaged Packages

Customers are advised to inspect the external condition of the parcel when receiving it.

If your product arrives damaged, defective, incorrect, or with an apparent delivery-related issue, please contact Watch Orbit as soon as possible.

Photos or videos of the package and product may be requested to help us investigate the issue.

Returns, replacements, and refunds are subject to our applicable Return Policy and Refund Policy.

12. Lost Shipments

If tracking information indicates an unusual delay or you believe your shipment may have been lost, please contact our customer support team.

We will coordinate with the courier company to investigate the shipment and determine the appropriate resolution.

13. Refused or Unclaimed Orders

If a confirmed Cash on Delivery order is refused without a reasonable cause or repeatedly remains unclaimed, Watch Orbit reserves the right to:

  • Cancel the order

  • Restrict future Cash on Delivery orders

  • Request advance payment for future purchases

14. Order Changes and Cancellations

Customers should contact us immediately if they wish to change or cancel an order.

Once an order has been dispatched to the courier company, we may not be able to modify the delivery address, product selection, or cancel the shipment.

15. Public Holidays and Peak Seasons

During promotional campaigns, public holidays, special sales, or periods of unusually high demand, processing and delivery may take longer than normal.

We appreciate your patience during such periods.

16. Contact Us

If you have questions regarding your order, delivery, tracking, or logistics, please contact:

Watch Orbit

Phone: 0329-2892994

Website: watchorbit.shop

Our customer support team will assist you with your delivery-related concerns.